Rashmi Ray

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Terms & Conditions

This is the official website for Rashmi Ray jewellery, based in London, United Kingdom. The website is available for your personal, non-commercial use only and is subject to these Terms and Conditions. Using this website means you accept these terms, which we may update from time to time without notice. Continued use of the site will mean that you accept the updated terms.

1. Intellectual property

All content on this website, including the use of the name Rashmi Ray in this creative context, is the sole property of Velvet Mode Ltd. You are permitted to share information and images from the site only if RashmiRay.com is clearly displayed beside the material during promotion. You are not entitled to copy, reproduce or otherwise commercially exploit any material from this website. 

2. Products

All prices on the website exclude VAT.

Our items are often one of a kind and available in one size. They can sometimes be made to order and this can  take up to 15 weeks.

Although we try our very best to make all descriptions and images as accurate as possible, images are often not shown to scale and colours may appear differently according to the settings on your screen.

Each piece is priced individually and the prices on this website are shown without VAT to assist those who can export (see below). Once a piece is sold it may not be possible to remake it at the same price.

3. Duties & Taxes

All prices on the site exclude UK VAT. You can shop online in Sterling only (£).

International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to get the customs charges waived and have the shipment returned to Rashmi Ray registered as Velvet Mode Ltd. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.

Customs charges vary depending on the country of delivery.  If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. 

Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from RashmiRay.com as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you place your order, you agreed to our terms and conditions of purchase.

4. China

Due to customs restrictions, we require the receiver to provide a 10 digit customs registration number (CR number) to Rashmi Ray which must be obtained from Chinese customs. We cannot ship orders to China without the required CR number. You will need to contact your local customs for the CR number. Your local customs will return your shipment to us if you cannot provide your personal customs registration number. Your ID number is not the CR number that is required by your local customs. 

5. General

Whilst every care is taken to ensure the information on this site is accurate, there may be mistakes, inaccuracies or other errors in the information on this website. We will endeavour to correct and update our site regularly.

6. Right of Cancellation

Except for bespoke orders, you will be entitled to cancel your order by email to info@rashmiray.com with details of the goods ordered. Please note that you must notify us within 12 hours of payment. You cannot cancel special bespoke orders once they have been confirmed. You do not need to give us any reason for cancelling your order. This policy is in accordance with the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000.

7. Warranties

Subject to the following provisions of this section, we warrant that the products will be of satisfactory quality and presented as close as possible to the item's description. The warranty is given by Rashmi Ray registered as Velvet Mode Ltd subject to the following condition: Rashmi Ray is not under liability to the customer for any loss, damage, costs, expenses or other claims in respect of:

  • Any defect arising from wilful damage, negligence, failure to follow instructions for the use of the products (whether oral or in writing
  • Misuse or alteration of the products without Velvet Mode Ltd’s approval; arising from any customer materials supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the customer
  • Products not manufactured by Rashmi Ray registered as Velvet Mode Ltd  in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Rashmi Ray.

Jewellery on RashmiRay.com should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the products delivered to you are incomplete or you have received incorrect items, we shall have no liability to you unless you return the goods to the address provided within 14 days of delivery of the products in question. See information below on returns and exchanges.

8. Refunds

We always try our best to promote rare finds, this usually means there is only one version of each item. We also try to get the picture as accurate to the actual item as possible with the exception of scaling. However, we understand that sometimes it's possible for something to go wrong like the way certain screens show colour. Don't worry, if you are unsatisfied with the item you can return or exchange you item(s) within 14 days of the date of invoice. Please email info@rashmiray.com with your invoice number (seen on order confirmation email) and we’ll give you a refund code to quote when you return your item.

The item must be sent in the same condition it was sold, and in the original packaging complete with proof of purchase and tags still intact. The package must be labelled RASHMI RAY RETURNS. We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the item by recorded delivery to track its progress. However Rashmi Ray cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit. We cannot issue a refund or exchange on items that are incomplete, damaged or in an otherwise used condition. If you do not return your item within 14 days of the invoice date we will no longer be able to offer a refund. You are still welcome to return your purchase within 28 days of receipt for an exchange or credit note. Credit notes are issued in the name of the cardholder from the original purchase and are valid for 12 months. You can redeem a credit note against all full price and sale items on www.rashmiray.com.

9. Exchanges

You can exchange your item within 28 days of the invoice date as long as the jewellery item is in its original condition and has not been used. You must email your exchange request to info@rashmiray.com within 14 days of the date of the invoice on your confirmation email and you we will confirm if the newly chosen item is in stock. Rashmi Ray cannot accept the exchange more than 28 days after the invoice date. We will inspect items returned to our office. Please note that we cannot exchange items that are incomplete, damaged or in an otherwise used condition. The item must be sent in the same condition it was sold, and in the original packaging complete with proof of purchase and tags still intact. The package must be labelled EXCHANGE. We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the item by recorded delivery to track its progress. However Rashmi Ray cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit. You will be notified by email once your exchange has been cleared, and your new item will be delivered to you free of charge.

10. Liability

Nothing in these Terms will limit RashmiRay.com’s liability for personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights. Where RashmiRay.com (registered as Velvet Mode Ltd) provides any information in relation to the products supplied to it by a third party, Rashmi Ray does not give any guarantee as to its accuracy or otherwise and shall have no liability to the customer for any losses arising as a result thereof.

In the event that Rashmi Ray is unable to or fails to deliver the products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time. RashmiRay.com does not warrant or guarantee the delivery date specified in the order confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery.

Velvet Mode Limited trading as Rashmi Ray will not be in breach of contract as a result of any Force Majeure event. In any event, the liability of Velvet Mode Limited for any breach or the aggregate liability for any series of breaches under or in connection with these terms shall not exceed the value of the relevant order placed by you from time to time. Velvet Mode Limited will hold no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the purchased items (including any delay in supplying the items).

Other than as set out in our returns section, the entire liability of Velvet Mode Limited arising out of any order for items from you will be limited to the total price of the items ordered by you. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase items from www.rashmiray.com. The importation or exportation of Velvet Mode Limited products may be prohibited by certain national laws. Velvet Mode Limited makes no representation and accepts no liability in respect of the import or export of the items you purchase